General Questions

In principle, you can record the output of any Windows program and save it as MP4.
Examples of possible recordings:                             
                                
  • You play a video in your browser that cannot be downloaded e.g. because it's encrypted.
  • Record how you beat the final opponent in your favorite game.
  • Play the content from a DVD and record the film.
  • Record a video chat or phone call with Skype.
  • Record video for your parents showing you how to use a particular program.

Unfortunately there are few exceptions that explicitly block a recording. These include e.g. Bluray player or the new Edge browser with certain payment pages. You will only see a black area instead of the video. You can get around that by

  • use an alternative software for playing, e.g. the Chrome or Firefox browser.
  • Play the video in a virtual machine (e.g. free VMWare player) and then use the virtual machine as the source for the recording.
In this case, write to our support to find a solution.

Troubleshooting

When filming a video from the screen, a huge amount of data is moved, compressed and then saved. In order for all of this happens in real time in addition to playing the video, you need a fast computer.
Alternatively, you can reduce the amount of data by making the window to be recorded smaller, or directly reduce the resolution of your Windows system for recording.
The Chrome and Edge browsers allow websites to prevent videos from being recorded.

Resolutions
  • Use the free Firefox browser
  • For Chrome:
    • Enter chrome://flags/ into the address bar
    • Search for "video decode"
    • Set "Hardware-accelerated video decode" to "disabled"
    • Restart Chrome and play the video you want
  • For Edge:
    • Enter chrome://flags/ into the address bar
    • Search for "drm"
    • Set "PlayReady DRM" to "disabled"
    • Set "Widevine DRM" to "enabled"
    • Restart Edge and play the video you want

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